Top 7 Business Website Mistakes

Fri, 09 Oct 2009 22:03:00 +0000

The website boom of the early 21st century showed us that the business world was indeed ready to enter in world of the internet. However, times have changed, and many of the websites have not changed with it. Here are a few mistakes that website make in today?s internet culture.

1)Infrequent updates- To have a website that gains the most business, you must have the best, most up to date website possible. If a visitor feels that you do not properly maintain and update you website, then chances are they will leave and find a similar business that does.

2) JavaScript pop ups- A JavaScript pop up is a notification window that opens when you visit a website that states and message and has an ?ok? button at the end. This was extremely popular during the website boom, but quickly become a no-no, mainly because people over used it. Not only would they ad the pop up to the main page of their website, but they would also add one to each and every sub page. Typically these pop ups did not contain any information that would be viewed as important to the viewer. This was annoying then, and is much more annoying now, since newer computer system also have a noise that goes with the popup. If you have a message that MUST display to the user before they can go further on your website, then a JavaScript pop up may still be a good option, but I strongly caution you to not overuse it, if you use it at all.

3) Heavy graphics- You have to remember that a percentage of your visitors will be on a dialup connection, which means they will have trouble downloading your website if you have a large number of graphics on your website. Unless your website is in flash, I would try to avoid using any type of animated graphic, since they typically have large file sizes.

4) Using heavy, high contracting colors- This was another thing that was popular during the internet boom that quickly become unpopular due to overuse. It was once believed that high contracting colors would grab the users attention. While this is true, it also has a negative effect since it would hurt the user eyes, and sway them away from the website.

5) Clutter up pages- If your website seems be cluttered visitors will be less likely to view further into your website, especially if they think they will have to weed out the information they need from the information that is useless to them. You do not want to have too much information on each page, and you never want more then one topic on each. A good navigation system will eliminate any problem you have.

6) Lack of a navigation system- many websites created during the internet boom lacked one of the most important parts of a website. One a visitor clicked on a page they were taken to a new page without a way to return or access additional pages within the website. A navigation system insures that the visitor will be able to view your entire website. A good navigation will take the visitor back to the page that they originally come from, to the main page, and to the other major parts of the website. Additionally, the navigation (typically near the bottom of the page) should have links to things such as website polices and term and conditions.

7) Overusing Advertising- This is actually a fairly new problem with website, especially since Google started their Adsense program. Many website have more ads then information on the page. A visitor does not want to have to weed though the ads to find the content that they are looking for. The irony of the situation is: A visitor is more likely to click on an advertisement link if they do not feel that they are being bombarded by them. This is defiantly a situation where the saying ?less is more? is true.

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Small Business Owners: Why the Level of Service Offered Can either Make or Break Your Business

Fri, 09 Oct 2009 16:35:00 +0000

Are you a small business owner? If you are, the type of business that you run isn?t necessarily as important as the level of service that your customers receive. Although this is actually a point that is difficult for some to understand, especially the owners of larger nationally operated corporations; you are advised not to forget this important point. After all, the level of service that your customers receive when doing business with you may actually end up making or breaking your small business.

When it comes to understanding the importance of good customer service, there are many small business owners who wonder why it is so important; why such a large focus should be placed on it. In all honesty, without trying to come across too harsh, if you don?t already know the importance of customer services, especially when it comes to running a small business, maybe you should rethink your decision to be a small business owner. Yes, it is really that simple. As a business owner, you need to remember that your customers are what keep your business doors open; they are the reason why you have food to put on your table each week, and the reason why you receive a paycheck. When you think about it like that, there is a lot that you owe your customers for, but many simply just want good service; good service that is actually hard to come by nowadays.

When making sure that your customers receive the best level of service possible, it is important that you make sure that you and all of your employees are all on the same page. You may want to think about holding monthly meetings to discuss the importance of customer service, just to make sure that it is always in the back of everyone?s mind. When discussing customer service with your employees, you will want to make sure that they smile at all times and always put on a happy face, no matter what their actual mood is like. It is also advised that they speak to their customers, even if it is just to ask about the weather. Also, asking customers if they need assistance is advised as well. As for closing a sale or a business deal, you will want to make sure that your employees thank their customers for doing business with them.

As nice as it is to make sure that you and your employees know what to say to all of your customers, it is also important that everyone knows why they need to do and say what they are being told. Whether you run an online business or a locally owned and operated business, you will likely have competition from a number of different businesses. This competition may have the same types of products or services available for sale as you do and possibly even for lower prices. This doesn?t automatically mean that you will lose business; it just means that you have to work harder to get it. For many consumers, a good positive shopping experience is more than worth paying a few extra cents or even a few dollars more for a product or a service. It is important that you and your employees remember this, as it may give you an added incentive to be nice and pleasant when dealing with all of your customers.

As outlined above, how you treat your customers, especially if you are a small business owner, may have a significant impact on your business and the profits that it is able to make. It is important that you always remember that your business would essentially be nothing without your customers. That is why it is extremely important that you put them and their needs first. Surprisingly, not all businesses do this, so if you do, you may end up with an edge above the competition. Putting your customers first, especially by giving them the best level of service available, is a surefire way to make sure that your business will be around for years to come.

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Top 7 Business Website Mistakes

Small Business Owners: Why the Level of Service Offered Can either Make or Break Your Business